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Freedom Pacific

Privacy Policy


Freedom Pacific Limited

About This Policy
Freedom Pacific Limited ("Freedom Pacific", "we", "our" or "us") provides cross-border payment and money transfer services with a focus on the South Pacific region. Our services include facilitating fast, affordable, and secure financial transactions through our online portal and mobile application. We are committed to protecting your personal information and ensuring compliance with the Privacy Act 2020.

This Privacy Policy outlines the types of personal information we collect, why we collect it, how we use it, with whom we share it, and how we protect it. It also describes your rights concerning your personal information, including how to lodge a complaint and how we address complaints.

This Policy applies to users of our services and visitors to our website. It does not apply to our employees.

Types of Personal Information We Collect
We define personal information as any information about an identifiable individual. This includes, but is not limited to:

  • Name, date of birth, and residential address;

  • Email address and phone number;

  • Identification documents for verification purposes;

  • IP address and device details when accessing our services;

  • Bank account or payment details for processing transactions.

If you apply for a role with us, we may collect additional information, such as:

  • Employment and academic history;

  • References;

  • Criminal history record.

Dealing with Us Anonymously or Using a Pseudonym
While you may interact with us anonymously for general inquiries, we are required by law to verify your identity when you use our financial services.

How We Collect Your Personal Information
We collect personal information in various ways, including:

  • Directly from you when you create an account, interact with our services, or communicate with us;

  • From third parties, such as service providers who verify your identity or process transactions on our behalf.

We may also collect personal information via:

  • Cookies and Tracking Technologies: These help us track website usage, improve user experience, and analyze aggregate data. You can disable cookies in your browser, but some website features may not function properly.

  • Web Beacons: These allow us to track page visits for analytics purposes.

Why We Collect Your Personal Information
We collect, use, and disclose your personal information to:

  • Verify your identity and comply with regulatory requirements;

  • Provide our services and process transactions;

  • Send receipts, updates, and promotional materials;

  • Conduct business analysis and improve our offerings;

  • Ensure compliance with anti-money laundering (AML) and counter-terrorism financing (CTF) laws.

Sharing Your Personal Information
We may disclose your personal information to:

  • Our affiliates for operational and compliance purposes;

  • Service providers, such as ID verification partners and payment processors;

  • Regulatory authorities and law enforcement agencies;

  • Professional advisors, including auditors and legal counsel.

Some of these entities may be located overseas in countries such as Australia, Samoa, or other jurisdictions relevant to our business.

Marketing Communications
We may use your personal information to send promotional materials about our products and services. You can opt out at any time by clicking "unsubscribe" in our emails or updating your preferences.

Data Security and Retention
We take reasonable steps to protect your personal information from unauthorized access, misuse, or loss. Personal information is stored securely in electronic and physical formats.

We retain your personal information only as long as necessary for legal or business purposes. Once no longer needed, we will securely delete or de-identify the information.

Accessing and Correcting Your Information
You can request access to or correction of your personal information by logging into your account or contacting us. We aim to respond within 28 days. If we decline your request, we will provide reasons and inform you of further steps you can take.

Changes to This Policy
We may update this Policy periodically. The latest version will be published on our website, and the effective date will be noted at the top of this document.

Complaints
If you have a complaint about how we handle your personal information, please contact us at xiaojiaxu@supay.co.nz. Our team will review your complaint and respond promptly.

If you are not satisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner in New Zealand via their website: https://www.privacy.org.nz.

For more information or to contact us, please email support@freedompacific.co.nz or call us at (+64) 021918618.

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